Frequently Asked Questions

Payment Methods in the Webshop

All prices of the products sold through CLVS include VAT. Below you will find the various payment methods we offer:

  1. iDeal: Pay directly online through your own bank in your trusted internet payment environment. Available for customers of ABN AMRO Bank, Rabobank, SNS Bank, Friesland Bank, ING, ASN Bank, Triodos Bank, and Van Lanschot Bank.

  2. Bancontact:

  3. Credit Card: We accept VISA, American Express, MasterCard, and Maestro. Fill in the credit card number, the exact name on the card, the expiration date, and the 3-digit CVC code on the payment page. Your data will be fully encrypted and sent via SSL servers for maximum security.

  4. Sofort Banking: Pay via an online transfer using your internet banking details. Log in to the secure payment page of Sofort GmbH, select your bank account, enter the confirmation code, and confirm the payment.

Secure Payment

Shopping at CLVS is safe. Your data is fully encrypted and sent via SSL servers, protected from third-party access. We comply with all privacy laws and never disclose your personal information to third parties without your consent.

Ordering

Each order is confirmed by email with an order confirmation.

Trouble with Payment?

If you encounter problems during payment, we recommend clearing your browser history and placing the product back in your shopping cart.

Order Cancellation

You can cancel an order by emailing Contact.clvs@gmail.com before 5:00 p.m. on the same day of the order, mentioning your name, order number, and order date.

Service & Warranty

If a product exhibits defects not visible at the time of purchase, notify us within a reasonable time. We will repair or replace the product if necessary. For any questions, contact us at Contact.clvs@gmail.com