Terms & Conditions

Terms & Conditions

Disclaimer

General The undermentioned is applicable to the webpage of https://clvs-lingerie.com/ By using this webpage you agree with the disclaimer. Privacy You can visit this website without notifying who you are and without giving any information about yourself. Although situations may occur that we will need more information about you in order to communicate with you, to book an order or to register your name. We will inform you by all means when we will collect your personal data on internet. Collected personal data will not be sold or will be made available to third parties. Exceptions can occur only when these data are legally required. And at any moment you can request to remove your data out of our files. Exclusion of Liability All information on this website is meant for personal usage. No right or claims can be derived from the information on this website. All modifications, changes and typing errors reserved. We do our utmost to make the information on this website as accurate and complete as possible. https://clvs-lingerie.com/ does not accept any responsibility for damage in whatever form for using this website or for the incompleteness or inaccuracy of the information on this website. Availability The information and the recommendations on this website can be altered without a preceding warning or notification. We will exert to the utmost to make this website available as much as possible, but we do not accept any liability for the consequences of the non availability of this website. 1. General Information 1.1. Our webshop is owned and operated by CLVS Lingerie & Swimwear, a company registered in Belgium with the registration number BE 0633.692.189 and registered office at Hoogpoort 15, 9000 Gent. 1.2. By placing an order through our website, you confirm that you are at least 18 years old and legally capable of entering into a binding contract. 1.3. We reserve the right to modify or update these terms and conditions at any time without prior notice. Your continued use of our website constitutes your agreement to the revised terms and conditions. 2. Ordering 2.1. To place an order, you must add the desired products to your shopping cart and follow the checkout process on our website. 2.2. Once you have completed the checkout process, you will receive an order confirmation email with the details of your order. 2.3. We reserve the right to refuse or cancel any order for any reason, including product availability, errors in pricing or product information, suspected fraud or abuse. 3. Payment 3.1. Payment for your order can be made using one of the payment methods offered on our website. 3.2. We use secure payment gateways to ensure that your payment information is protected. 3.3. Your order will not be shipped until we have received full payment. 4. Shipping and Delivery 4. Shipping and Delivery 4.1. We offer shipping to every member state of the European Union. 4.2. Shipping fees and estimated delivery times will be displayed at checkout based on your shipping address and the selected shipping method. 4.3. We are not responsible for any customs or import duties that may be imposed on your order by your local authorities. 4.4 It is imperative to inform you, that the final delivery of said goods to the location specified by you, shall not extend beyond the maximum duration of 21 workdays from the date of purchase. 4.5. We make every effort to ensure that your order is shipped promptly and delivered within the estimated timeframe. In the event of circumstances beyond our control such as: natural disasters, war, or other unforeseeable events, our partners may experience delays in delivering your order. We will make every effort to keep you informed of any such delays and provide you with updated information as it becomes available. We cannot be held liable for any damages or losses that may incur as result. CLVS Lingerie & Swimwear will offer you a discount on your next purchase if you experience a delay in receiving your order. 4.6. Furthermore, it is important to note that standard free shipping is applicable for orders totaling 100 euros. 4.7. However, in some exceptional cases, there are certain countries where the minimum order amount for free shipping is higher than the standard 100 euros. This is due to elevated shipping costs associated with these specific destinations. 4.8. These exceptional cases require a minimum order amount of 150 euros to qualify for free shipping. 4.9. Examples of countries falling under this category include Austria, Croatia, Slovenia, Slovakia, and Montenegro. 4.10. Customers residing in these countries must reach a minimum order value of 150 euros to be eligible for free shipping. 4.11. The adjusted minimum order amount accounts for the higher shipping expenses associated with delivering to these specific destinations. 4.12. It is important to note that this higher threshold of 150 euros is only applicable to customers residing in Austria, Croatia, Slovenia, Slovakia, and Montenegro. 4.13. Additionally, there are a few select countries where the minimum order amount for free shipping is further increased to 200 euros. 4.14. These countries include Monaco, the United Arab Emirates, and Qatar. 4.15. Customers residing in these countries must meet a minimum order value of 200 euros to qualify for free shipping. 4.16. The elevated minimum order amount for these countries reflects the higher shipping costs associated with delivering to these specific regions. 4.16. Moreover, it is essential to acknowledge that no package dispatched outside Belgium is insured or shipped with track & trace as a standard procedure. 4.17. However, if you desire insurance or track & trace for your package sent outside Belgium, kindly send a message to Contact.clvs@gmail.com to make the necessary arrangements. 4.18. It is crucial to note that this exceptional service of insurance or track & trace for international shipments requires additional communication via the email address Contact.clvs@gmail.com. 4.19. By reaching out to Contact.clvs@gmail.com, you can express your preference for insurance or track & trace for your package being sent outside Belgium. 4.20. This process ensures that your shipment will be handled according to your specific requirements and additional charges may apply based on the chosen services. By initiating contact through the provided email address, Contact.clvs@gmail.com, you can receive the options available for securing your package and obtaining track & trace information. 4.21. This personalized approach allows for tailored solutions to meet your specific shipping needs for packages being sent outside Belgium. Please send a message to Contact.clvs@gmail.com and our team will guide you through the necessary steps. 4.22. We cannot be held responsible for any customs costs or missing packages associated with your order. Once the package leaves our facilities and is handed over to the shipping carrier, any liability for customs charges or the safe delivery of the package lies with the recipient and the shipping carrier respectively. Regarding customs costs, it is essential to be aware that any applicable customs duties, taxes, or fees are imposed by the destination country’s customs authorities and are entirely the responsibility of the recipient. We are unable to provide specific information about these charges, as they vary depending on the country of destination. We recommend contacting your local customs office for relevant details and potential costs before making a purchase. As for missing packages, while we take utmost care in packing and handling your orders, we cannot guarantee the package’s safety during transit. Once the package is in the possession of the shipping carrier, they assume responsibility for its delivery. In the unfortunate event of a missing package, we sympathize with the inconvenience it may cause, but we cannot accept liability for such incidents. Please be advised that these terms are an integral part of your purchase agreement, and by proceeding with your order, you acknowledge and agree to these conditions. We encourage you to carefully review and understand these terms before making a purchase. We value your understanding and cooperation in this matter and are here to address any questions or concerns you may have. Our customer support team is readily available to assist you to the best of our ability. 4.23. In the event that a package is returned to us, we kindly request your understanding that we cannot be held accountable for any potential losses that may occur during the return process. Despite our best efforts to ensure the safe and timely return of packages, once they are in transit back to our premises, we are faced with a series of unpredictable variables that may hinder our ability to track or locate the package accurately. As an organization dedicated to customer satisfaction, we genuinely regret any inconvenience this situation may cause you. However, it is important for us to emphasize that there are circumstances that may render us unable to intervene effectively in such cases. Variables such as the shipping carrier’s internal processes, third-party intermediaries, or even unforeseen external factors can create complexities that are beyond our direct control. To safeguard your interests and facilitate a mutually beneficial resolution in case of returned packages, we strongly recommend considering optional shipping insurance. By opting for shipping insurance during your purchase, you will receive additional protection against potential losses or damages incurred during the return process. This insurance coverage will provide you with the peace of mind that your investment is safeguarded, even if unforeseen events were to occur during the return journey. While our commitment to our valued customers remains unwavering, we must candidly address the limitations we face when packages are in transit back to us. We assure you that our team constantly endeavors to enhance our shipping and delivery processes to minimize any potential inconveniences. However, the intricacies of the shipping industry and the involvement of multiple stakeholders make it challenging to guarantee a flawless return experience. In conclusion, we sincerely appreciate your understanding and cooperation in this matter. As a responsible and transparent organization, we have made every effort to communicate this policy clearly to you. Should you have any questions or require further information about shipping insurance or any aspect of our return policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure that your experience with us is as smooth and pleasant as possible. 5. Returns and Exchanges 5.1. Due to hygienic reasons and misuse, we don’t do returns. By doing so, we guarantee that every product is unworn. The thought that your ‘new’ product is worn before is a gross feeling that doesn’t match with our vision. 5.2. We make every effort to provide accurate product descriptions and images on our website. However, please note that there may be slight variations in colors, textures, or dimensions due to monitor settings or manufacturing processes. Such differences do not constitute grounds for returns. 5.3. While we do not accept returns, we understand that there may be instances where an exchange is necessary. Exchanges are subject to approval on a case-by-case basis, and we reserve the right to refuse any exchange requests. In the rare event that you receive a defective or damaged product, please contact our customer support team (contact.clvs@gmail.com) immediately. We will work with you to resolve the issue by providing a replacement, repair, or voucher, depending on the circumstances. 5.4. Once we have received and inspected the returned products and approved, we will contact you. To avoid abuse/misuse, you contact us (within the week you received your package) at contact.clvs@gmail.com if you would like to return items. 5.5 If a return is approved under exceptional circumstances, the customer is responsible for the cost of shipping the returned products back to us. The customer must use a reputable shipping service with tracking capabilities to ensure the safe and timely return of the items. Please be aware that our products are individually crafted to your specific requirements and exclusively produced upon request. This means that we are not required to accept returns. While the primary reason for this policy is related to hygiene reasons, we prefer to make this clear. Your understanding in this matter is greatly appreciated.” 5.6 Return Shipping Method: The customer should use a shipping method that provides appropriate packaging and ensures the protection of the returned products during transit. We recommend using a service that offers insurance for the value of the returned items to safeguard against loss or damage. 5.7 Shipping Costs Reimbursement: We do not reimburse the customer for the shipping costs incurred when returning the products. Any shipping fees paid by the customer for the initial purchase or return shipment are non-refundable. 5.8 Non-Delivery of Return: If the customer fails to return the products within the specified time frame or if the returned items are not received by us due to customer negligence or other reasons beyond our control, we reserve the right to deny the return and refuse any refund or exchange. 5.9 Defective or Incorrect Items: In the event that the return is due to receiving incorrect items, we will cover the cost of return shipping. Please contact our customer support team within the week of receiving your package for detailed instructions on returning defective or incorrect items. By initiating a return process, you acknowledge and agree to comply with the responsibility of bearing the shipping costs associated with returning the products to us. Please carefully review our return policy and contact our customer support team if you have any questions or concerns regarding the return process. 5.6 Please note that gift cards and discounts cannot be returned. Once purchased, gift cards are non-refundable and cannot be exchanged for cash. They can only be used as a form of payment towards products on our website. Thank you for your understanding. 6. Intellectual Property 6.1. All content on our website, including but not limited to text, images, logos, and graphics, is the property of CLVS Lingerie & Swimwear and its respective owners and is protected by applicable intellectual property laws. 6.2. You may not use, copy, or distribute any content from our website without our express written consent. 7. Cookies 7.1 Essential Cookies: these cookies are essential for the proper functioning of our Site. They enable you to navigate our Site and use its features, such as accessing secure areas and placing orders. Without these cookies, our Site would not function properly. 7.2 Analytical and Performance Cookies We use analytical and performance cookies to collect information about how visitors use our Site. This includes data about the number of visitors to our Site, which pages they visit, and how long they spend on each page. This information helps us to improve the performance and usability of our Site.