Returns and Refunds

Welcome to our webshop! We are delighted to have you visit our website at https://clvs-lingerie.com. By continuing to use our website, you acknowledge that you have read and understand these terms and conditions and agree to be bound by them.

 Returns and Refunds

  1. Returns:

    • Due to hygienic reasons and misuse, returns are not accepted.
    • Every product is guaranteed to be unworn.
    • Variations in colors, textures, or dimensions due to monitor settings or manufacturing processes do not constitute grounds for returns.
    • Exchanges may be considered on a case-by-case basis, subject to approval. Contact our customer support team immediately if you receive a defective or damaged product.

  2. Exchanges:

    • Exchanges are subject to approval on a case-by-case basis.
    • Defective or damaged products may be exchanged for a replacement, repair, or voucher, depending on the circumstances.
    • To request an exchange, contact our customer support team within the week you received your package at contact.clvs@gmail.com.

  3. Return Process:

    • If a return is approved under exceptional circumstances, the customer is responsible for the cost of shipping the returned products back to us.
    • Use a reputable shipping service with tracking capabilities to ensure the safe and timely return of the items.
    • Shipping costs incurred for the initial purchase or return shipment are non-refundable.

  4. Non-Delivery of Return:

    • If the customer fails to return the products within the specified time frame or if the returned items are not received by us due to customer negligence or other reasons beyond our control, we reserve the right to deny the return and refuse any refund or exchange.

  5. Defective or Incorrect Items:

    • In the event of receiving incorrect items, we will cover the cost of return shipping.
    • Contact our customer support team within the week of receiving your package for detailed instructions on returning defective or incorrect items.

  6. Gift Cards and Discounts:

    • Gift cards and discounts cannot be returned.
    • Once purchased, gift cards are non-refundable and cannot be exchanged for cash.

Please carefully review our return policy and contact our customer support team if you have any questions or concerns regarding the return process.