Returns and Refunds

TERMS & CONDITIONS CLVS Lingerie & Swimwear · BE 1019.752.585 · 

  1. General

These terms and conditions apply to all orders placed through clvs-lingerie.com, operated by CLVS Lingerie & Swimwear BV (BE 1019.752.585), registered at Dreef 80 Bus 1, 9930 Lievegem, Belgium. Contact: info@clvsworldwide.com

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of the most current version.

  1. Our products

Every CLVS piece is handmade to order in limited quantities. No two drops are the same — once a style sells out, it is not restocked. Product descriptions, images, and sizing guides are provided in good faith. Minor variations in colour, texture, or finish may occur due to the handmade nature of our garments and are not considered defects.

We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or availability issues.

  1. Payment

Payment is due in full at checkout. We accept Visa, Mastercard, American Express, PayPal, Bancontact, iDEAL, Apple Pay, Google Pay, and Shop Pay. All transactions are processed via Shopify's PCI-compliant payment infrastructure. Your card details are never stored by us. Orders are not fulfilled until full payment is confirmed.

  1. Pricing

All prices are listed in EUR and include Belgian VAT where applicable. CLVS does not operate promotional discount codes. Our pricing reflects the handmade craftsmanship, premium materials, and individual attention that goes into each piece.

  1. Shipping & delivery

We ship across the EU and selected international destinations. Estimated costs and delivery times are shown at checkout.

  • Free standard shipping on orders over €100 (Belgium & most EU countries)
  • Austria, Croatia, Slovenia, Slovakia, Montenegro: free shipping from €150
  • Monaco, UAE, Qatar: free shipping from €200
  • Maximum delivery time: 21 working days from order date

Standard international shipping does not include tracking or insurance by default. For tracked or insured shipping, contact us at info@clvsworldwide.com before placing your order. Once your order leaves our hands, responsibility for delivery rests with the carrier. We cannot be held liable for customs duties, import taxes, or carrier delays.

If your order is delayed beyond the stated delivery window, we will offer a discount on your next purchase as a gesture of goodwill.

  1. Intellectual property

All content on this website — including text, images, logos, designs, and product photography — is the property of CLVS Lingerie & Swimwear and is protected under applicable intellectual property law. No content may be reproduced, distributed, or used without our express written consent.

  1. Disclaimer & liability

We make every effort to ensure that all information on this website is accurate and up to date. We do not accept liability for damages resulting from the use of this website, inaccuracies in product information, or the temporary unavailability of the site. All information is provided for personal use only.

  1. Governing law

These terms are governed by Belgian law. Any disputes are subject to the exclusive jurisdiction of the courts of Ghent, Belgium.

  1. Cookies

We use essential cookies (required for checkout and site navigation) and analytical cookies (to understand how visitors use our site). No personal data is sold or shared with advertisers without your consent. You can manage cookie preferences in your browser settings at any time.

  1. Gift cards

Gift cards are non-refundable and cannot be exchanged for cash. Once purchased, they are valid only as store credit on clvs-lingerie.com and cannot be returned.

  1. Contact

Questions about your order or these terms? Reach us at info@clvsworldwide.com or via Instagram @clvs_worldwide. We typically respond within 24 hours.