Shipping and Delivery

Shipping and Delivery 4.1. We offer shipping to every member state of the European Union. 4.2. Shipping fees and estimated delivery times will be displayed at checkout based on your shipping address and the selected shipping method. 4.3. We are not responsible for any customs or import duties that may be imposed on your order by your local authorities. 4.4 It is imperative to inform you, that the final delivery of said goods to the location specified by you, shall not extend beyond the maximum duration of fifteen workdays from the exact date of purchase. 4.5. We make every effort to ensure that your order is shipped promptly and delivered within the estimated timeframe. In the event of circumstances beyond our control such as: natural disasters, war, or other unforeseeable events, our partners may experience delays in delivering your order. We will make every effort to keep you informed of any such delays and provide you with updated information as it becomes available. We cannot be held liable for any damages or losses that may incur as result. CLVS Lingerie & Swimwear will offer you a discount on your next purchase if you experience a delay in receiving your order. 4.6. Furthermore, it is important to note that standard free shipping is applicable for orders totaling 100 euros. 4.7. However, in some exceptional cases, there are certain countries where the minimum order amount for free shipping is higher than the standard 100 euros. This is due to elevated shipping costs associated with these specific destinations. 4.8. These exceptional cases require a minimum order amount of 150 euros to qualify for free shipping. 4.9. Examples of countries falling under this category include Austria, Croatia, Slovenia, Slovakia, and Montenegro. 4.10. Customers residing in these countries must reach a minimum order value of 150 euros to be eligible for free shipping. 4.11. The adjusted minimum order amount accounts for the higher shipping expenses associated with delivering to these specific destinations. 4.12. It is important to note that this higher threshold of 150 euros is only applicable to customers residing in Austria, Croatia, Slovenia, Slovakia, and Montenegro. 4.13. Additionally, there are a few select countries where the minimum order amount for free shipping is further increased to 200 euros. 4.14. These countries include Monaco, the United Arab Emirates, and Qatar. 4.15. Customers residing in these countries must meet a minimum order value of 200 euros to qualify for free shipping. 4.16. The elevated minimum order amount for these countries reflects the higher shipping costs associated with delivering to these specific regions. 4.16. Moreover, it is essential to acknowledge that no package dispatched outside Belgium is insured or shipped with track & trace as a standard procedure. 4.17. However, if you desire insurance or track & trace for your package sent outside Belgium, kindly send a message to Contact.clvs@gmail.com to make the necessary arrangements. 4.18. It is crucial to note that this exceptional service of insurance or track & trace for international shipments requires additional communication via the email address Contact.clvs@gmail.com. 4.19. By reaching out to Contact.clvs@gmail.com, you can express your preference for insurance or track & trace for your package being sent outside Belgium. 4.20. This process ensures that your shipment will be handled according to your specific requirements and additional charges may apply based on the chosen services. By initiating contact through the provided email address, Contact.clvs@gmail.com, you can receive the options available for securing your package and obtaining track & trace information. 4.21. This personalized approach allows for tailored solutions to meet your specific shipping needs for packages being sent outside Belgium. Please send a message to Contact.clvs@gmail.com and our team will guide you through the necessary steps. 4.22. We cannot be held responsible for any customs costs or missing packages associated with your order. Once the package leaves our facilities and is handed over to the shipping carrier, any liability for customs charges or the safe delivery of the package lies with the recipient and the shipping carrier respectively. Regarding customs costs, it is essential to be aware that any applicable customs duties, taxes, or fees are imposed by the destination country’s customs authorities and are entirely the responsibility of the recipient. We are unable to provide specific information about these charges, as they vary depending on the country of destination. We recommend contacting your local customs office for relevant details and potential costs before making a purchase. As for missing packages, while we take utmost care in packing and handling your orders, we cannot guarantee the package’s safety during transit. Once the package is in the possession of the shipping carrier, they assume responsibility for its delivery. In the unfortunate event of a missing package, we sympathize with the inconvenience it may cause, but we cannot accept liability for such incidents. Please be advised that these terms are an integral part of your purchase agreement, and by proceeding with your order, you acknowledge and agree to these conditions. We encourage you to carefully review and understand these terms before making a purchase. We value your understanding and cooperation in this matter and are here to address any questions or concerns you may have. Our customer support team is readily available to assist you to the best of our ability. 4.23. In the event that a package is returned to us, we kindly request your understanding that we cannot be held accountable for any potential losses that may occur during the return process. Despite our best efforts to ensure the safe and timely return of packages, once they are in transit back to our premises, we are faced with a series of unpredictable variables that may hinder our ability to track or locate the package accurately. As an organization dedicated to customer satisfaction, we genuinely regret any inconvenience this situation may cause you. However, it is important for us to emphasize that there are circumstances that may render us unable to intervene effectively in such cases. Variables such as the shipping carrier’s internal processes, third-party intermediaries, or even unforeseen external factors can create complexities that are beyond our direct control. To safeguard your interests and facilitate a mutually beneficial resolution in case of returned packages, we strongly recommend considering optional shipping insurance. By opting for shipping insurance during your purchase, you will receive additional protection against potential losses or damages incurred during the return process. This insurance coverage will provide you with the peace of mind that your investment is safeguarded, even if unforeseen events were to occur during the return journey. While our commitment to our valued customers remains unwavering, we must candidly address the limitations we face when packages are in transit back to us. We assure you that our team constantly endeavors to enhance our shipping and delivery processes to minimize any potential inconveniences. However, the intricacies of the shipping industry and the involvement of multiple stakeholders make it challenging to guarantee a flawless return experience. In conclusion, we sincerely appreciate your understanding and cooperation in this matter. As a responsible and transparent organization, we have made every effort to communicate this policy clearly to you. Should you have any questions or require further information about shipping insurance or any aspect of our return policy, please do not hesitate to contact our dedicated customer support team. We are here to assist you and ensure that your experience with us is as smooth and pleasant as possible.