Shipping and Delivery
Shipping and Delivery 4.1. We offer shipping to every member state of the European Union. 4.2. Shipping fees and estimated delivery times will be displayed at checkout based on your shipping address and the selected shipping method. 4.3. We are not responsible for any customs or import duties that may be imposed on your order by your local authorities. 4.4 It is imperative to inform you, that the final delivery of said goods to the location specified by you, shall not extend beyond the maximum duration of fifteen workdays from the exact date of purchase. 4.5. We make every effort to ensure that your order is shipped promptly and delivered within the estimated timeframe. In the event of circumstances beyond our control such as: natural disasters, war, or other unforeseeable events, our partners may experience delays in delivering your order. We will make every effort to keep you informed of any such delays and provide you with updated information as it becomes available. We cannot be held liable for any damages or losses that may incur as result. CLVS Lingerie & Swimwear will offer you a discount on your next purchase if you experience a delay in receiving your order. 4.6. Furthermore, it is important to note that standard free shipping is applicable for orders totaling 100 euros. 4.7. However, in some exceptional cases, there are certain countries where the minimum order amount for free shipping is higher than the standard 100 euros. This is due to elevated shipping costs associated with these specific destinations. 4.8. These exceptional cases require a minimum order amount of 150 euros to qualify for free shipping. 4.9. Examples of countries falling under this category include Austria, Croatia, Slovenia and Slovakia. 4.10. Customers residing in these countries must reach a minimum order value of 150 euros to be eligible for free shipping. 4.11. The adjusted minimum order amount accounts for the higher shipping expenses associated with delivering to these specific destinations. 4.12. It is important to note that this higher threshold of 150 euros is only applicable to customers residing in Austria, Croatia, Slovenia and Slovakia. 4.13. Moreover, it is essential to acknowledge that no package dispatched outside Belgium is insured or shipped with track & trace as a standard procedure. 4.14. However, if you desire insurance or track & trace for your package sent outside Belgium, kindly send a message to Contact.clvs@gmail.com to make the necessary arrangements. 4.15. It is crucial to note that this exceptional service of insurance or track & trace for international shipments requires additional communication via the email address Contact.clvs@gmail.com. 4.16. By reaching out to Contact.clvs@gmail.com, you can express your preference for insurance or track & trace for your package being sent outside Belgium. 4.17. This process ensures that your shipment will be handled according to your specific requirements and additional charges may apply based on the chosen services. By initiating contact through the provided email address, Contact.clvs@gmail.com, you can receive the options available for securing your package and obtaining track & trace information. 4.18. This personalized approach allows for tailored solutions to meet your specific shipping needs for packages being sent outside Belgium. Please send a message to Contact.clvs@gmail.com and our team will guide you through the necessary steps. 4.19. Your order travels at our risk until you, or someone you named, receive it. If a parcel gets lost or arrives damaged, tell us and we send a replacement or refund you in full. Within the EU no customs duties apply. 4.20. A return travels at your risk and cost. Please use a tracked service and keep the proof of shipment until your refund has arrived.
